At Elle & He, we take pride in offering high‑quality skincare products designed to elevate your daily routine. Your satisfaction matters to us, and we want your shopping experience to feel seamless and supported. Please review our Refund & Return Policy below.
Due to the nature of skincare products, we can only accept returns under the following conditions:
Items must be unused, unopened, and in their original packaging.
Returns must be initiated within 14 days of delivery.
Proof of purchase (order number or receipt) is required.
For health and safety reasons, we cannot accept returns of opened or used products.
The following items cannot be returned or refunded:
Opened or used skincare products
Items marked as final sale
Gift cards
Promotional or complimentary items
Once your return is received and inspected, we will notify you of approval or denial.
If approved:
Refunds will be issued to your original method of payment.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping fees are non‑refundable.
We currently do not offer direct product exchanges. If you need a different item, please return the unused product (if eligible) and place a new order.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will replace the item at no cost or issue a refund when appropriate.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Photos of the damaged or incorrect item
Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged, defective, or incorrect items).
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
To initiate a return, please contact us at:
Email: hello@elleandhe.com
Subject Line: Return Request – Order #
Our team will provide instructions and next steps.
Elle & He may update this Refund & Return Policy as needed. Any changes will be posted on this page with an updated “Last Updated” date.
